Procurement & Advanced Contract Management Training
Queensland Gas Company Ltd (QGC) engaged Charles Kendall Australia (CKA) to aid in skills and capability improvement among their procurement and contract management staff. CKA delivered customised training for 75 contracts and procurement personnel, filling skill gaps and supporting professional development.
- Develop tailored programs to target specific areas of weakness across diverse disciplines.
- Design practical, interactive and customised courses to provide immediate and long-lasting results.
- Incorporate local policy and procedures, while ensuring minimal disruption to participants’ daily work functions.
- Conduct reviews of QGC’s policies, procedures and standards to ensure detailed understanding of the environment.
- Engage stakeholders to establish key issues, outcomes and methodologies.
- Collaboratively design course content and structure to include:
- An introduction to procurement. - Tender development. - Supplier management. - Contract management. - Category management. - Best-practice procurement.
- Successful delivery of the course, with QGC engaging CKA to deliver subsequent courses.
- Creation of high-quality, corporate-branded support materials, including PowerPoint presentation, desk manuals, reference guides, case studies, activities and notes pages.
- Minimal disruption to business operations.
- Positive feedback from participants, particularly regarding course relevancy and practical benefits.
Contract Management Training
A government organisation engaged Charles Kendall Australia (CKA) to develop and deliver customised training to all Operational Managers across the state to improve procurement and contract management skills and knowledge. CKA successfully delivered on the objectives, improving contract and procurement performance, compliance and staff skill levels.
- Risks due to not having dedicated procurement professionals on-site.
- Lack of procurement accountability and differing levels of understanding and compliance across divisions and regions.
- Varying grasp of procedures and objectives due to wide geographic distribution.
- Challenges associated with delivering consistent procurement training across four regions within Queensland while ensuring day-to-day operations were not affected.
- Review current procurement and contract management processes to identify strengths and weaknesses across the organisation.
- Develop and deliver training based on these findings, including current procurement and contract management templates, policies and procedures.
- Develop and deliver training packages to specifically address the state’s relevant procurement and other policies.
- Successfully delivered training in segments over approximately 11 months without affecting day-to-day operations or over-compressing information.
- Reduced the organisation’s risk exposure via improved procurement and contract performance.
- Implemented consistent procurement processes across the organisation.
- Improved staff skill levels and knowledge transfer through on-site training and mentoring programs.